Payment and Refund Policy
Last updated: 2 November 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through joltyra. The courses focus on audiovisual production excellence including broadcast studio design camera control systems professional lighting arrangements sound engineering and streamlined workflows for television networks and live events. It covers individual course enrolments subscription based access bundles and any supplementary materials provided in digital format. The policy does not extend to third party services or physical goods unless explicitly stated at the time of purchase.
Prices Currencies Taxes and Any Additional Charges
All prices are displayed in British Pounds Sterling. Value added tax at the prevailing UK rate is included where applicable. Additional charges may apply for expedited access or customised learning paths but these will be clearly shown before payment is authorised. joltyra reserves the right to adjust pricing for new enrolments without affecting existing confirmed bookings.
Accepted Payment Methods Payment Authorisation and Payment Security
We accept major credit and debit cards processed through secure third party gateways. Payment is authorised at the time of order placement. All transactions are protected by industry standard encryption and comply with UK data protection standards under the Data Protection Act 2018 and UK GDPR. No card details are stored on our servers.
Order Booking or Service Confirmation and When a Contract Is Formed
A contract is formed once you receive an email confirmation following successful payment. This confirmation outlines the course details access instructions and any applicable terms. Until this point no binding agreement exists and you may cancel without penalty.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law you have a 14 day cooling off period from the date of purchase during which you may cancel for a full refund provided you have not accessed the digital content. For subscriptions the right to cancel applies to the next billing cycle with notice required at least seven days before renewal.
Refund Eligibility Exclusions and Non Refundable Items or Services
Refunds are available for unused courses within the cooling off period or in cases of technical failure on our side. Once substantial content has been accessed or downloaded the course becomes non refundable. Promotional offers and gift subscriptions are generally excluded from refund unless defective.
The Step by Step Procedure and Information Required to Request a Refund
To request a refund contact us via the form on the Contacts page or email [email protected]. Provide your order number full name and reason for the request. We will acknowledge receipt within two working days and guide you through any further verification steps.
Inspection Approval Rejection and Notification of the Refund Decision
Our team reviews each request within five working days. You will be notified by email of approval or rejection with clear reasons if refused. Approved refunds proceed to processing while rejected cases may be appealed once with additional supporting information.
Refund Method Processing Time and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval with funds appearing on your statement within fourteen days depending on your bank. International transactions may require additional time.
Special Rules for Digital Content Subscriptions Services or Promotional Offers
Digital content access begins immediately upon confirmation so the cooling off period ends upon first access. Subscriptions auto renew unless cancelled. Promotional pricing applies only to the initial term and subsequent periods revert to standard rates without additional notice beyond the renewal reminder.
Failed Payments Duplicate Charges Chargebacks and Suspected Fraud
Failed payments will be retried once before the order is cancelled. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may result in account suspension pending resolution. Suspected fraudulent activity leads to immediate order hold and referral to relevant authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 Consumer Contracts Regulations 2013 or UK GDPR. These rights include remedies for faulty digital content and protection against unfair contract terms. You may also seek redress through the courts or alternative dispute resolution schemes.
Contact Route Policy Changes and Last Updated Date
For questions regarding this policy please use the contact form on our Contacts page or reach [email protected] or 0115 977 0075. joltyra may update this policy to reflect legal changes with notice posted on the site. The current version is dated 2 November 2026 and previous versions are available upon request at 3 Widdowson Close, Blenheim Industrial Estate, Bulwell, Nottingham NG6 8WB.